Collection of information

We only collect the personal information we need for a positive and appropriate service.

Use and release of information

We only use your information for the purpose it was collected. We do not store or disclose your information, in ways that allow access from unauthorised or overseas groups.

We do not use or disclose your information, unless required or permitted under law. We will always obtain your consent to share your information.  An example of this is if you need a referral to other services, or to your GP.

Your information may only be disclosed without your consent, where required by law. Examples include:

  1.  If a court requires information in relation to legal matters.
  2. If we need to report on a specific disease or illness. This would only occur if the health or lives of yourself and other people, could be impacted.

Access and correction

You, or a nominated person, are able to access your information. You can do this by making a request to a staff member or the Chief Executive Officer. If you make such a request, you will need to verify your identity and specify the information you need.

Access will be provided in line with the Freedom of Information Act 1982. Access may be refused in some situations. If this happens, an explanation will be provided.  You also have the right to request a correction to information held about you.

Storage and disposal of records

We retain your information as required by the Health Records Act 2001. We store your information in both electronic records and paper files.

Our electronic records are protected by passwords and secure IT systems. Back-up copies of information is stored in secure and external IT facilities.

Our paper files are stored in our secure facilities. Files that need discarding are always done so in a way that protects your confidentiality.


You may wish to not identify yourself when requesting our services and support.

We will respect this wherever possible. However, this may not be possible for several services that we offer.

We comply

Carrington Health is a trading name of Nillumbik Community Health Service Ltd. ABN 32 180 310 839.

We follow the principles of the Privacy Act 1988. We also follow the Privacy Amendment Act 2012 (Enhancing Privacy Protection). Our client records are maintained in line with the Health Records Act 2001.

Published Stories and Images

Any customers who have had their comments, stories and/or images published on our website or other collateral, have done so by signing and agreeing to our Consent Form Terms.

If you, or someone you know, has any queries or concerns regarding our published content please email


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Have Your Say

You can provide your feedback or complaints on any of your experiences with Carrington Health via-