Putting a spotlight on mental health support after hours

”You wouldn’t be alone if you’re feeling a bit worried, disconnected, stressed or down at the moment. Coronavirus has changed our lives in totally unexpected ways and for many, if not most of us, that hasn’t been great for our mental health. Now more than ever we encourage you to get the support you need. ” -Roz, Manager of Couselling

We’ve reached out to Roz to talk about our After Hours Mental Health Nurse support service

Q: What is the After Hours Mental Health Nursing service? 

Roz: As the name suggests, it’s open after hours. We have a mental health nurse available for consultation between 2-7pm on weekends and 6-11pm Monday to Friday. The idea is there is someone to talk to in person or over the phone (1300 003 509), when people’s usual supports aren’t available or at a time when they are in need. The best part is anyone can visit without an appointment and it’s free. 

Q: How can this be free? 

Roz: The Australian Government has made mental health a top priority and they provide the funding and resources through the Eastern Melbourne Primary Health Network, to give people the help they need, when they need it. 

Q: How does someone know when they need mental health support? 

Roz: Great question. My motto is “if in doubt, reach out”. There’s no harm in reaching out and having a conversation about your feelings. It’s totally confidential and the team of nurses are exceptionally experienced. 

 Q: How do you use this service?

Roz: Simply go to the After Hours GP Clinic at 36 Wellington Road Box Hill during opening times and let the friendly receptionist know you’d like to see the nurse.  

Q: What does someone do in an emergency or crisis situation?

Roz: This is an important one – our mental health nurses can help with anxiety, depression, stress and grief. If you, or someone you know, is presenting in crisis contact Lifeline (see below) or in an emergency call 000.

Q: Do you have any other recommendations for people to cope with mental health during this time? 

Roz: Aside from accessing support after hours, we have a few other options for people during this time (outlined below). I also think our Move Connect Live well Facebook group is a way people can chat with others during a time when they are mostly at home. It’s not a health service but a great way to hear some good news stories and learn some tips on staying well during this time.

Our services

  • For opening hours and further details on the After Hours Mental Health Nurse Support Service visit the dedicated page here.
  • See our other Carrington Health Mental Health Services: click the link here
  • See our healthAbilty Mental Health Services: click the link here
Other key contactsAssistancePhone Number
DirectLine (24 Hours)Alcohol and drug counselling and referral1800 888 236
Lifeline (24 hours)Crisis support and suicide prevention13 11 14
Beyond Blue Support ServiceSupport. Advice. Action.1300 22 4636
Look after your mental health – beyond blueCOVID-19 Mental Health Support
HeadspaceYouth mental health service for 12-25 year oldsHawthorn: 9006 6500
Eastern Health Psych TriageAssessment and treatment service to persons between the age of 16 –64 years who are in psychiatric crisis1300 721 927