Making a Referral

How do I make a referral?

Carrington Health is committed to ensuring ease of access for all clients.  We recognise the importance of continually striving to make accessing our services easier for clients and carers and do so in ways that are creative, flexible and in keeping with the needs and wishes of our varying and diverse community of interest.

A person’s first point of contact will be with our reception staff who will direct them to the appropriate point of triage and/or screening.  Following a person’s initial enquiry an initial needs identification is undertaken by a Service Coordinator in Health Access or triage by reception for dental services.

Health Access (Service Coordinators) are a group of highly skilled service providers from a range of clinical backgrounds. They undertake an Initial Needs Identification process which follows on from Initial Contact with reception. It involves a comprehensive determination of the client needs, risk, eligibility and priority for service. This screening is based on the Demand Management Framework and the Victorian Service Coordination practice standards and utilises the SCTT forms and templates.

General Referrals

Our central contact number is 9890 2220

Referrals can also be faxed on 9898 8010

E–referrals are accepted via the S2S e- referral system utilising the SCTT form and suite of templates. E-referral is the most secure form of client information transfer and is therefore the referral method of choice. The SCTT can be included for all referral mechanisms.

Please click here to download a SCTT

Inclusion of referral information assists to avoid duplication and facilitate the best possible client outcomes

Dental Referrals

Dental Services contact number is 9897 1792

All clients will be triaged (specific to pain) when contacting the service. In keeping with DHSV statewide guidelines this service ensures availability of emergency time allocation everyday.

Please refer to the information relating to emergency treatment and wait listing within our Dental Services.

For Team Care Arrangements

Referrals can also be faxed on 9898 8010

It is preferred that the VSRF (Victorian Statewide Referral Form) be used. Please click here to download a VSRF pdf form.

Support is available for all general practitioners via Eastern Melbourne PHN (EMPHN).

All team care arrangement requests will be acknowledged via fax within two working days. Once assessment has been undertaken with the necessary health professional a summary of assessment findings and planned treatment will be forwarded to the general practitioner.

Do you have brochures available that I can view for further information?

For a list of our brochures relating to our services, please Click Here