Support Information and Resources

 

GeneralAssistancePhone Number
Department of Health and Human Services (Victoria)Latest updates1800 675 398 – State Coronavirus Hotline
Department of HealthLatest updates1800 020 080– National Coronavirus Hotline
Victorian Government Emergency ReliefPackages for vulnerable Victorians who have to self-quarantine.
Red CrossRelief Aid1800 675 398
St Vincent de Paul Society Victoria Welfare Assistance LineAssistance with food and material aid.1800 305 330
Department of Health – MedicationImportant notice regarding access to PBS medications, including delivery services for vulnerable people
CentrelinkFinancial Support
Coronavirus Booklet for KidsOnline Booklet (SA Health)
Coles Online Priority ServiceGrocery Delivery
Woolworths Priority Assist Grocery DeliveryGrocery Delivery
People with DisabilityAssistancePhone Number
People with Disability AustraliaGeneral information, resources including translated materials
NDISLatest information1800 800 110
NDIS Australia – FAQ’sFrequently Asked Questions
Scope AustraliaGeneral information1300 472 673
SeniorsAssistancePhone Number
National Seniors AustraliaGeneral information for seniors on coronavirus1300 765 050
Seniors VictoriaSelf Assessment Tool, Emergency relief packages, information1300 797 210
Department of Health – SeniorsSpecific advice for people over 70
My Aged CareAccess Support1800 200 422
The Older Persons COVID-19 Support LineA dedicated free call support line that provides information and support to senior Australians, their families and carers. The support line operates Monday to Friday (excluding public holidays) from 8:30am to 6pm. 1800 171 866
Coronavirus Mental Wellbeing Support ServiceA free 24/7 support service specifically designed to help people through the COVID-19 pandemic offered by Beyond Blue. Wellbeing checks are available over the phone to senior Australians who have elected they may need some extra support during the COVID-19 pandemic. 1800 512 348
Community Visitors SchemeA Community Visitors Scheme that supports senior people who may be feeling more isolated during the COVID-19 pandemic through phone and virtual friendships. 03 9845 2729 or cvsadmin@ms.org.au
FamiliesAssistancePhone Number
Maternal and Child Health Advisory Line (24 hours)Child health tips and advice on your phone13 22 29
1800RESPECTNational Sexual Assault, Domestic and Family Violence Counselling Service1800 737 732
Kids Helpline (24 hours)Free phone and online counselling for kids, teens, young adults, parents and carers1800 551 800
Opening Doors (24 Hours)Housing and homelessness support1800 825 955
Relationships AustraliaManaging stress and anxiety in these stressful times
Safe Steps Family Violence Response CentreFamily Violence Support1800 015 188
Outer East Primary Care PartnershipTipsheets: Keeping active at home, School holidays with kids, Working from home with kids and more
Mental HealthAssistancePhone Number
Coronavirus Mental Wellbeing Support ServiceA free 24/7 support service specifically designed to help people through the COVID-19 pandemic offered by Beyond Blue. Wellbeing checks are available over the phone to senior Australians who have elected they may need some extra support during the COVID-19 pandemic. 1800 512 348
Lifeline (24 hours)Crisis support and suicide prevention13 11 14
Eastern Health Psych Triage Assessment and treatment service to persons between the age of 16 –64 years who are in psychiatric crisis1300 721 927
Beyond BlueCoronavirus mental wellbeing support service1300 22 4636
Look after your mental health – beyond blueSpecific article on looking after your mental health during the coronavirus outbreak
HeadspaceYouth mental health service for 12-25 year oldsHawthorn: 9006 6500
Swinburne PsychologyFree mental health support for youth affected by COVID-199214 5528
Friend line telephone support serviceFriend Line offers a free and anonymous telephone service that provides senior Australians with the opportunity to chat with a volunteer. The service is available seven days a week between 10am and 8pm1800 4 CHATS (1800 424 287)
DirectLine (24 Hours)Alcohol and drug counselling and referral1800 888 236
Aborigines and Torres Strait IslandersAssistancePhone Number
 First Peoples Disability NetworkGeneral information(02) 9267 4195
National Indigenous Australians AgencySupport for Indigenous Australians02 6271 5111
Keeping Our Mob Safe (Australian Gov)Keeping Our Mob Safe – Stop the Spread
Disability in the bushNew app makes NDIS more accessible in remote communities
Victorian Aboriginal Health ServiceFree and confidential phone counselling service1800 9595 63
Translated MaterialsAssistance
COVID-19 Multilingual Resource LibraryTranslated resources
Coronavirus – What you need to know (Australian Gov)Translated Videos
Translation of COVID-19 ResourcesTranslated resources in your language

– Stay COVID Free Do The 3
– Testing for COVID-19
– What you need to know about Coronavirus
– Help for finances and mental health
– Protecting you from Coronavirus
– Roadmap to a COVIDSafe Australia
– COVIDSafe app – New tool to help slow the spread of COVID-19

It’s ok to have Home CareTranslated Fact Sheet
WhitehorseAssistancePhone Number
Whitehorse City CouncilWhat Council is doing in response to coronavirus 9262 6333 
Surrey Hills Neighbourhood CentreGrocery/ Cooked Meals Delivered0424 857 035
Salvation Army BlackburnWelfare assistance (healthcare card required)8878 4500
Whitehorse Relief CentreCrisis Support – Meals, Accommodation and Other9837 2900
Important Community InformationFlier
Important Community InformationTranslated Chinese Flier
RSPCAAnimal Emergencies, Vet Services & Reporting Animal CrueltyBurwood: 9224 2222
Mitcham Community HouseSocial Groups / Child and Family Activities
Booroondara
Booroondara CouncilCOVID 19 Support – Helpline9278 4444